United States customers
When placing your order, please provide the following:
International Distributors and VWR Orders:
International customers please place orders directly with your local Lucigen distributor. Your local distributor prices may be different from the US list prices shown on this web site. Customers in countries without a local Lucigen distributor can place orders directly with Lucigen at US list prices. We will contact you with the estimated shipping cost. For those of you needing to order through VWR, please contact them directly.
NIH researchers receive our current BPA discount by placing orders directly with Lucigen or through the Lucigen storefront at the NIH IntraMall: http://intramall.nih.gov.
Lucigen is closed on these US Holidays:
Catalog orders must be received by Tuesday, November 21st no later than 4:00pm CST for delivery on Wednesday, November 22nd. Normal shipping will resume on Monday, November 27th.
Christmas and New Year’s:
From December 18th-29th, Lucigen will have limited shipping days subject to carriers and weather conditions to avoid any delays that may jeopardize your dry ice shipment. We will work closely with our partner carrier to ensure your package arrives in a timely manner. Normal shipping will resume on Tuesday, January 2nd. Please contact customer service (email@example.com) if you have any questions.
Any major credit card can be used for payment when your order is placed. If you prefer to give a purchase order number, payment will be due by check or credit card net 30.
To pay for an invoice, please click here.
Lucigen accepts phone orders without the necessity of confirming that order in writing. If you choose to confirm an order in writing, please clearly specify “CONFIRMING ORDER” to prevent duplication. Upon request, we will be happy to provide you with an email or fax confirmation of your order.
All Lucigen products are rigorously tested in their intended uses to ensure that they meet or exceed our published performance specifications. We test each product lot prior to stocking, and then retest on a defined schedule while that lot remains in stock. In addition, we monitor the performance of our products every day by using them in Lucigen’s new product development programs and Custom Services projects. Your satisfaction is our goal. If for any reason you are not satisfied with a Lucigen product or service, we will gladly work with you to solve the problem, or to provide a replacement or credit if appropriate.
All Lucigen products are shipped on dry ice by priority express delivery (10:30 am next day, unless you are in an extended service area). US orders received by 4:00 pm (Central time) will normally be shipped the same day for next-day delivery in the US.
Contact Lucigen regarding shipping to international locations where there is no local Lucigen distributor. All Lucigen products are sold FCA our facility. In the event of loss or damage to orders shipped through Lucigen's preferred commercial carrier and on Lucigen's account, Lucigen will act as the primary negotiator with the carrier for a credit and will replace the product free of charge.
However, If customer requests shipping with an alternative carrier or on the customer's shipping account number, the customer becomes responsible for all costs associated with replacement of damaged or lost goods. To receive replacement product, the customer must place a new purchase with Lucigen and file claims with the shipper without reimbursement from Lucigen. All taxes and customs-related duties are the responsibility of the customer.
There is no shipping charge for direct US and Canada orders greater than $1500. For orders less than $1500, there is a dry ice packaging and shipping charge of $45 for US and $60 for Canada.
Environmentally Friendly Packaging
The primary goal of our Packaging & Shipping Department is to make sure you receive your order correctly and without delay or problems. We have also implemented a proactive materials source-reduction program to minimize the amount of packaging in shipping our orders. We use recyclable expanded polystyrene coolers that are remarkably small but highly efficient in maintaining dry ice temperatures during shipping. When used, our outer shipping box is recyclable fiberboard. All other packaging utilizes only the minimum required recyclable/d materials. The result will be the use of less raw material, less energy, and easier recycling, which will be better for the environment.
If you are setting up a new lab, it’s simple to get up to $1,000 in free Lucigen products!
Lucigen offers substantial discounts on purchases of any of our products in large quantity (usually defined as 10 times more than the largest retail package size listed in our catalog or on the Lucigen web site). We also offer custom packaging and formulations of our catalog products, including:
Some Lucigen products are available for OEM (resale as your product under your label). If your company is interested in OEM of a particular Lucigen product, please contact us at firstname.lastname@example.org or 608-831-9011.