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Ordering Information

Lucigen offers a choice of convenient ways to order our products.

United States customers

  • Order on-line. You may place orders on this web site using our secure Shopping Cart. Simply select the products that you wish to purchase using the “order now” buttons on each product page and follow the instructions. On-line orders are available using a credit card (Visa, MasterCard, or American Express).

  • Order by phone, fax, or email:

    Phone: Toll-free in the US at (888)575-9695;
    outside or within the US at (608)831-9011
    Fax: (608)831-9012
    Hours: 8 am to 5 pm Central Time, Monday through Friday. Excluding most national holidays.

    Lucigen Corporation
    2905 Parmenter Street
    Middleton, WI 53562-2547

    Email: custserv@lucigen.com

When placing your order, please provide the following:

  • Institution or company account number, if you know it
  • Your name & phone number
  • Name and phone number of end-user
  • Billing address
  • Shipping address
  • Catalog number, product name, and quantity
  • Valid purchase order number or credit card information (Visa, MasterCard, American Express cards)

International Distributors and VWR Orders:

International customers please  place orders directly with your local Lucigen distributor. Your local distributor prices may be different from the US list prices shown on this web site. Customers in countries without a local Lucigen distributor can place orders directly with Lucigen at US list prices. We will contact you with the estimated shipping cost. For those of you needing to order through VWR, please contact them directly.

NIH Orders

NIH researchers receive our current BPA discount by placing orders directly with Lucigen or through the Lucigen storefront at the NIH IntraMall: http://intramall.nih.gov.


Any major credit card can be used for payment when your order is placed. If you prefer to give a purchase order number, payment will be due by check or credit card net 30.

To pay for an invoice, please click here.

Confirming Orders

Lucigen accepts phone orders without the necessity of confirming that order in writing. If you choose to confirm an order in writing, please clearly specify “CONFIRMING ORDER” to prevent duplication. Upon request, we will be happy to provide you with an email or fax confirmation of your order.

Sales Tax

Your purchase may be subject to sales or use tax that are not being collected your invoice. As a result, you may be required to file a sales or use tax return. Please check your State Sales and Use Tax code for further details.

Pennsylvania sales or use tax may be due in connection with the purchase and delivery of tangible personal property to Pennsylvania individuals and businesses.
The purchaser is required to file a use tax return if tax is due in connection with the purchase and delivery in the Commonwealth.
This notice is required pursuant to the provisions of the Tax Reform Code of 1971. 72 P.S. § 7213.2.

Sales or use tax is due on certain purchases delivered or sourced to Washington. Washington requires you to file a use tax return when sales tax is not paid at the time of purchase. This message is required under the Revised Code of Washington 82.13.020(2)(a)(i) [1].

High Quality and Your Satisfaction…Guaranteed!

All Lucigen products are rigorously tested in their intended uses to ensure that they meet or exceed our published performance specifications. We test each product lot prior to stocking, and then retest on a defined schedule while that lot remains in stock. In addition, we monitor the performance of our products every day by using them in Lucigen’s new product development programs and Custom Services projects. Your satisfaction is our goal. If for any reason you are not satisfied with a Lucigen product or service, we will gladly work with you to solve the problem, or to provide a replacement or credit if appropriate.


All Lucigen products are shipped on dry ice by priority express delivery (10:30 am next day, unless you are in an extended service area). US orders received by 4:00 pm (Central time) Monday-Thursday will normally be shipped the same day for next-day delivery in the US. Orders received on Friday will ship on the following Monday.

Contact Lucigen regarding shipping to international locations where there is no local Lucigen distributor. All Lucigen products are sold FCA our facility.  In the event of loss or damage to orders shipped through Lucigen's preferred commercial carrier and on Lucigen's account, Lucigen will act as the primary negotiator with the carrier for a credit and will replace the product free of charge. 

However, If customer requests shipping with an alternative carrier or on the customer's shipping account number, the customer becomes responsible for all costs associated with replacement of damaged or lost goods.  To receive replacement product, the customer must place a new purchase with Lucigen and file claims with the shipper without reimbursement from Lucigen.  All taxes and customs-related duties are the responsibility of the customer. 

Free Shipping

There is no shipping charge for direct US and Canada orders greater than $1500. For orders less than $1500, there is a dry ice packaging and shipping charge of $45 for US and $60 for Canada.

Environmentally Friendly Packaging

The primary goal of our Packaging & Shipping Department is to make sure you receive your order correctly and without delay or problems. We have also implemented a proactive materials source-reduction program to minimize the amount of packaging in shipping our orders. We use recyclable expanded polystyrene coolers that are remarkably small but highly efficient in maintaining dry ice temperatures during shipping. When used, our outer shipping box is recyclable fiberboard. All other packaging utilizes only the minimum required recyclable/d materials. The result will be the use of less raw material, less energy, and easier recycling, which will be better for the environment.

New Lab Discounts

Save a bundle with our new lab discount!

If you are setting up a new lab, it’s simple to get up to $1,000 in free Lucigen products!

  1. Contact Lucigen.
    Give us your bill-to address, ship-to address, and contact information. We will send you a quote number good for 2 months or up to $1,000 worth of free products.
  2. Buy one–Get one free!
    For every Lucigen product you buy, you can choose the same or any other Lucigen product of equal or lesser value for free.
  3. Submit your order.
    Each order should contain both purchased and free products clearly marked, as well as the quote number that you received above.

Custom Genomic Services Orders    

Contact Lucigen for a free consultation on any of our Next Gen Services or Custom Comptent Cells.

Large Quantity Discounts & Special Packaging

Lucigen offers substantial discounts on purchases of any of our products in large quantity (usually defined as 10 times more than the largest retail package size listed in our catalog or on the Lucigen web site). We also offer custom packaging and formulations of our catalog products, including:

  • Different product concentrations
  • Different product bundles (e.g., any of our cloning kits with any of our stand-alone competent cells)
  • Custom product volumes
  • Custom product packaging (e.g., microplates; special vials)
  • Custom QC testing
  • Sale of any kit component that is currently not a stand-alone catalog item
  • Custom labeling (see “OEM Opportunities” below)

OEM Opportunities    

Some Lucigen products are available for OEM (resale as your product under your label). If your company is interested in OEM of a particular Lucigen product, please contact us at bizdev@lucigen.com or 608-831-9011.

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