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Please note: We will be unable to ship product from Oct 1-4 as we complete an upgrade to our systems. For more details click here.

Customer and Technical Support


We are excited to announce that Lucigen, now a part of LGC, Biosearch Technologies will be transitioning to LGC’s Order Management System beginning October 1. During this crossover, we will not be shipping Oct 1-4. Normal business will resume on Monday, October 7th. We would be happy to process your order before September 30 to avoid any delay in product arriving to your lab. Please contact us if we can assist you in any way.

Have a question? Need assistance?

Lucigen's customer and technical support is ready to serve you. Please call us at the numbers listed below or via email:

Customer Service


Technical Service


  • Phone: 1(608)831-9011
  • Toll-free (US): (888)575-9695
  • Fax: 1(608)831-9012 
  • Hours: 8 AM - 5 PM Central

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